First Direct 2. We value customer feedback and work hard to provide the best experience possible for all the products . International +44 (0)1624 643643. Ally's online checking account charges almost no fees and is packed with useful features. Most products are in line with the industry standards (as far as interest rates etc go), however they just shine so brightly on their levels of service. South Africa +44 (0) 1624 643623. International +44 (0) 1624 643623. Any business with an efficient customer service organization will stay relevant. Choosing the Best Customer Service Option for You. The incident happened 18 years ago, and I only heard it for the first time yesterday. Bank of Scotland, Halifax, Lloyds Bank and Metro Bank all come a close second with 95% or higher hitting this target. South Africa +27 (0) 860 333 383. International +44 (0) 1624 643700. eskbanker Forumite. In the banking industry, where technology continues to evolve the way we handle personal and business finances, quality customer care includes keeping pace with both live and digital options for . Description The CSC Customer Service Specialist position provides Simply the Best customer service at all times. Top free sign-up cash (up to £175) HSBC: £175 FREE cash. A spokesperson for Tesco Bank told City A.M.:"We take the findings of this survey seriously. I was in hospital in 2019 having open heart surgery and since then we've had the Pandemic. 4. The easiest way you can reach the Best Buy® Credit Card customer service is either online or by phone at (888) 574-1301. They are always a solid resource to rely on for dealing with customer queries in an efficient manner. Updated 09:37, 9 Dec 2020. This prestigious financial publication has just been named one of Asia's most successful banks among those deemed worthy enough for such esteemed recognition. Treat your customers like your friends and they'll come back. These figures were then combined and ranked where 1 represents the "best" performance and 16 the "worst". African Bank performed the best with a high score of 85.7. Replies. This is starkly apparent in customer service where negative words and sentiments can potentially disturb a customer and cause additional upset. Best Small Bank: Ajman Bank. You can also get your questions answered via live chat, email and regular mail. A boy, who . Ally has no physical branches, but has 24/7 customer support as well as low fees and high interest rates. Over 35K+ customer reviews to help you find the best bank or credit union. The Best Bank Customer Service Story I Ever Heard Subscribe Now Get The Financial Brand's FREE Email Newsletter. I've recommended them . Compare the different types of banks and what they offer. It even pays interest. Description of business unit New Ireland is one of Ireland's leading life assurance companies. Alternatively, you can contact customer service via mail. The most amazing customer service story I read has its roots in a great tragedy. Most products are in line with the industry standards (as far as interest rates etc go), however they just shine so brightly on their levels of service. The call centre and customer service staff members are always polite, well informed and courteous. Best Bank - Website Performance: Commercial Bank Dubai. To open a bank account, you'll usually need the following information to hand: Personal information: Usually your full name, nationality, contact details, date of birth and national insurance number. Virgin Money: 20,000 Virgin points. Here's the full list of providers we considered and how many of their customers said they would recommend them to a friend. Customer Service Queries . 1. Ally is an online-only bank with industry-leading checking and savings account options. Purpose of the Role Our Customer Contact Team is the main channel through which customers and distribution channels deal with us . Challenger bank Monzo has been voted the bank with the best customer service, receiving a customer score of 86pc in a new survey carried out by consumer group, Which?.. Tweet. 21.3K Posts 9 August 2021 at 1:25AM. Why should we hire you as bank customer service representative? 1. eskbanker Forumite. So, use one of these Good Customer Service Review Examples to feedback the employees if they provided quality support to you in the store, online or over the phone.. Leaving a review will help the employees get some benefits, but also the company itself. My credit card expired in . What bank provides the best customer service? 60% of their time will be spent on providing superior client service for our deposit bank products. Cooperative Bank has received awards for their customer service team twice in 2017 and 2018 as "Best Service from a Business Bank" by Business Moneyfacts. HSBC UK, a bank that has been dogged by below-average customer satisfaction scores for a good number of years, ties with Barclays at 68%. Best online bank, by far. On top of this, the bank's previous customer service problems have subsided. First Direct 2. Ally Bank: Best Bank for 24/7 Customer Service Round-the-clock service is one of Ally Bank's standout customer service features. 14. But the results of Which?'s. Banking & Money. Your business stands to gain many benefits when it follows . If you're on the go, maybe the Secure Message Center is a better option than trying to . Contact us Standard Bank. Answer (1 of 3): First of all we shouldknow how to use multiple banks for various kinds of transactions: HDFC Bank for business related transactions & Online transactions Kotak Mahindra bank for personal spendings & fuel expenses and other miscellaneous Axis bank for loan products Tamilnad me. However, disappointingly six of the banks failed to ever do this - making customers wait for at least 24 hours and, quite frequently, up to six days, to open an account. Ranking on Individual Parameters. Current account customer service table Photograph: Guardian. The bank offers a decent net banking service but the apps are average. Reports have streamed in over the last few months lambasting them for. OVERALL CUSTOMER SATISFACTION RANKING 1. Online and mobile banking services Bank of Baroda is the second largest PSU banks with good products and quality customer service. Most improved Bank: Al Hilal Bank. The institution will improve its name to integrity in the society. Some of the features and benefits of Clydesdale Bank's business bank account. Santander does better in MoneySavingExpert's bigger poll of its readers. In 2022, we published our customer satisfaction survey on current accounts in England, Scotland, Wales and Northern Ireland. Customer service is inherently subjective so opinions inevitably vary, but perhaps the most reliable guide is the bi-annual survey conducted on behalf of the . Categories. Familiarize yourself with all of your bank's offerings so you can answer customer questions accurately and help them make the best financial decisions based . British magazine The Banker has named CaixaBank as 'Best Private Bank for Customer Service in Europe 2017'. Overall satisfaction Customers who'd . The BPI bank was honored at the Euromoney Awards for Excellence 2020 as the best bank in the Philippines. Barclays 4.. The accounts on this list have solid overall customer service ratings and rank well for customer-friendly features, such as 24/7 customer service support, online chat and email support. Customers of first direct, Metro Bank and Nationwide were the most likely to recommend their banks to friends and family. Reset filters . Best Large Bank: Emirates NBD. They weighed in on a number of factors, such as customer service, wait times to see a teller, how easy it is to use the bank's website and mobile app, and the convenience of hours and locations. From an industry that's seeing some of its most satisfying service statistics ever, as well as some of the least, making an investment in consistently satisfying service and information delivery will be key to the banking industry, and a differentiator for leading . We know that our people are our biggest investment and to every single one of our customers, our Customer Service Advisors are so much more than a friendly voice on the phone. 20 September 2021 at 10:40AM in Credit Cards. LITERATURE . It had top spot with a score of 88% in 2020 and again tops the table in 2021 with a score of 85%. The call centre and customer service staff members are always polite, well informed and courteous. Is BPI Customer Service Good? By. I've been with HSBC for 50 years. Customer service scripts are quite like best practices for agents to improve response time and increase productivity levels. When a customer contacts your service department or desk they want to be greeted by a positive customer service agent who shows empathy and will confidently resolve their issue, without causing them any further grief. Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Clydesdale Bank. It's the story of a man who received a devastating information that his three-year-old grandson was beaten up to death by his mother's boyfriend. Nationwide, the world's largest building society, takes first overall place with 76% of customers willing to endorse it. Britain's best banks - based on customer service In order of best to worst, these are the results of Kantar's customer service poll. 9 August 2021 at 1:25AM. Amazing support, means happy custumers. Capitec (84.0) followed by Nedbank (80.2) and FNB (79.9) - all in leader . Great customer support is very important to businesses these days. A Snarketing post by Ron Shevlin. Best bank in the UK by customer satisfaction in 2022. In the research, the Ghana Customer Service Index (GCSI) report shows that the bank had a score of 89.15%. Disclosure about charges and . It was built and calibrated by the Maki team with the help of experts in the banking sector. Nationwide: Up to £125 for new & existing customers. Not really interested in gimmicks or benefits, just first class service.. 0 « 1 2 » Search. Latest banking customer satisfaction results published. Getting the support you need when you need it is key to making the most of your Chase accounts. Halifax: £125 + monthly reward, including £5/month cash. Generally speaking, credit unions emphasize customer service more than banks do and pay higher interest rates — although online accounts, like the ones on this list, tend to pay great rates, too. The nearest is now 12 miles away. What makes that worth mentioning is that the story was from my father . First Direct: £150 to switch or £20 just to open, plus TOP service. LinkedIn; Tweet; Share; Email; Print ; Subscribe to The Financial Brand via email for FREE! For one, the interview question: "give us reasons to hire you", "why should we employ you" or "what can you bring to our company" is something that differentiates the best candidates from the other good candidates. Customer service means different things in different industries, but it always boils down to the same basic elements - providing superior levels of service to patrons, constituents and clients. Because of . I had a problem with using the Internet Banking Service and had to reapply for the passwords but even after i was charged Rs50 for internet banking password re-issuance the passwords never reached me or the bank . Ally Bank: Best for customer service. South Africa. This is a seven-point improvement from the 2018 SAcsi. and this year has taken the top spot as the UK's best bank, with a customer score of 88 per cent . Nationwide 3. First direct and Metro Bank also dominated the top two spots for online and mobile banking services and overdraft services, whilst Metro Bank's branches were voted the best (first direct has no branches). It matched. We know that our people are our biggest investment and to every single one of our customers, our Customer Service Advisors are so much more than a friendly voice on the phone. Ally Bank earns high customer satisfaction scores, with a customer service department available 24/7 by phone. 860 033 269. 5+ years of client service and sales experience in a call center environment. Access Bank Ghana has been ranked as the best company in customer service across all industries in Ghana for the year 2020. Bank of Baroda Saving Account. 3 replies 113 views davidwm Forumite. Email us [email protected] Visa Debit Card - Enquiries . Money & Insurance. Editorial and user-generated content is not provided, reviewed or endorsed by any company. In total, 75% described the bank's 123 account as "great" and . Citibank Citibank provides the kind of access you ought to expect from a big bank: It offers 65,000 fee-free ATMs in the U.S. and makes bank representatives available 24 hours a day, seven days a. Introduced by the CMA, the survey gives customers the chance to see how their banks have performed over the last 6 months since February . The bank, which has no . The five bank account need-to-knows. Due to ambitious growth plans we are seeking experienced Customer Service Advisors to join our award winning Deposits Banking Team. Customer service in banking is one of the most important ways to keep customers coming back. Related: The Top 50 Customer Service Experts You Must Follow These are the ways to reach the Best Buy® Store Card, too. The Co-Operative. Best international Bank: Lloyds TSB. Customer service failures, such as an unpleasant interaction with a live service representative or a failure to address a customer's pressing need, can easily become a black mark on a customer's impression of your bank and sour the entire customer experience. Customer service skills are the skills necessary to communicate with others, solve problems, demonstrate patience and understanding, ensure customer satisfaction, and resolve customer complaints. Description The CSC Customer Service Specialist position provides Simply the Best customer service at all times. Ramprasad says - "Karnataka Bank is a good bank, but their customer service at the branch level or over phone is among the worst. The Financial Time Group magazine included CaixaBank Private Banking in its Global Private Banking Awards for the quality of its service, its stringent customised advisory model, and application of continuous innovation in its business model to the benefit of customer service. As 'Best Savings Provider for 2016' our colleagues provide excellent service. Your business can also leverage them as a resource for customer service training and add value to the agents. Proof of address: A recent utility bill, mortgage statement or tenancy agreement, bank statement or council tax bill . Online bank with many . . Best Islamic Bank: Abu Dhabi Islamic Bank. Standard Chartered Bank Customer Care Number, 24x7 … Standard Chartered Bank Customer Care Unit 19, Rajaji Salai Chennai 600 001 Contact Numbers: 080-42896718 OR 080-28089025 Nodal Officer Email ID: [email protected] Head of customer care email ID: [email protected] Principal Nodal Officer email ID: [email protected] About Standard Chartered Bank . This high volume sales and service position will allow you to engage your customer . These Are the Best Banks in the Pandemic, Customers Say The report is based on interviews with 44,442 customers between October 9, 2019, and September 25, 2020. I've recommended them . Chase takes the silver medal, proving its all-around strength when it comes to customer service—evidenced by its top ranking among banks and third-place finish among credit card issuers. To that end, it's imperative that you not only look for ways to improve customer service in banks but to completely exceed . Best Bank Customer Service. Whether you are a bank teller, manager or customer service representative, having an in-depth understanding of the different banking products and services your business provides is a key factor in providing high-quality customer service. Learn more about the results and the winners. Refer customers to the . Starling is therefore once more named a WRP. It will attract more client which means success for the institution. 9 August 2021 at 1:25AM. NerdWallet rating Read review. Email us [email protected] New Customer Enquiries . Little wonder that so many users are happy to recommend them to all and sundry. Best PSU (Government) Bank in India #10. In February, TSB was named the worst bank for customer service in a poll of almost 9,000 people, with only 37pc of its . 5 Customer Service Best Practices to Take to the Bank. Customer . Here are some key findings from the report, which scores the banks on a 100-point scale. We look after customers at many of life's key milestones and enable them to thrive by delivering a best in class range of protection, investment and pension solutions. 0. They've just closed our local branch. Bachelor's degree strongly desired or the equivalent combination of education and experience. Consider whether you prefer a live conversation with someone to talk through your concerns, or if you'd rather have something in writing for future reference. Customer Service Advisor - Bank test This test allows evaluating the skills of a candidate in customer relationship in the banking sector. Barclays 4. Online bank First Direct has been named the best UK company for customer service, while customers rated budget airline Ryanair the worst, according to a new poll. Best online bank, by far. Britain's best and worst banks have been named in a new customer satisfaction survey - and the top three are all digital-only. The online bank makes sure people can get in touch with customer service representatives through online chat and by phone in real time, as well as email. The Facts. Good banks: First Direct, The One Account, and Smile are best for customer service Banks are not enjoying the best of summers. As a Customer service Advisor for Lloyds Banking Group your job description and responsibilities will include building long lasting professional relationships with customers that will exceed their expectations by managing inbound and outbound customer queries relating to their accounts and products, keeping it simple and making it easier to do business with Lloyds Banking Group. 0860 033 269 . 38 Posts 20 September 2021 at 10:40AM in Credit Cards. Bank (106) Cashback provider Cashpoint Cheque cashing service Cryptocurrency Service Currency exchange service Escrow Services Financial Institution Mobile Money Agent Money order service Money transfer service Private Sector Bank Savings Bank Show 3 more; Show less; Filters. The research was conducted during June and August, during which time Ethos researchers made 460 branch visits . Salesforce.com's Desk.com is among the best customer service apps around.Developed by Salesforce, the biggest name in online CRM software, the solution gives owners of small and medium-sized businesses the ability to outsource their customer service needs.. Desk.com is a multi-channel customer service app that makes fielding requests via email, social media, phone, and online chat easy. Have been with first direct since 1992, and have not (and will not) consider moving elsewhere. This high volume sales and service position will allow you to engage your customer . As 'Best Savings Provider for 2016' our colleagues provide excellent service. Barclays topped the list for online banking, with 86% of its customers saying they would recommend the service.. Not far behind, eighty per cent of First Direct, Metro Bank and . Website: Cooperative Bank business bank account website. Bank Customer Service Representative Resume Examples & Samples. Tricia Morris - November 22, 2014 . Customer service is inherently subjective so opinions inevitably vary, but perhaps the most reliable guide is the bi-annual survey conducted on behalf of the . Free day-to-day banking for 25 months for new customers or new businesses . Monzo and Starling meanwhile have been the trailblazers in app-based banks, providing not only fantastic functionality but services that younger bankers, in particular, are more likely to value, such as fee-free use overseas. Not really interested in gimmicks or benefits, just first class service.. 0 « 1 2 » Search. Proof of identity: Such as your passport or driving licence. Their services is now become centralized, a new retail loan factory concept is introduced by the bank which will help to improve the quality of loan,it also reduces the delivery time and make it more customer friendly. You may also like to read - Best bank for current account in India. The UK's best and worst banks for customer service have been revealed in a new survey. 2,817 views. Metro Bank 3. Existing customers saw their in-credit interest rate drop from 3% to 1% in June 2019 - which may explain a two-star rating for account benefits - but the supermarket bank also earned an average three stars for overall customer service, telephone banking, and branch banking (in this case, Tesco Stores that offer a customer service desk). Online challenger banks Starling and Monzo . Email us [email . Due to a combination of good customer service, low fees, and high-interest rates, Ally is a winner. Customer service has a measurable link to customer retention, customer satisfaction, and revenue. Best in Bank Compare companies in the Bank category. Customer story #1: Southwest Airlines. Most if not all bank employees are involved in some aspect of customer service. It includes responding to customers' questions and complaints in a thorough and timely manner and interacting with customers through face-to-face meetings, telephone, mail, fax and email. Over the past three years, Access Bank has been recording a consistent improvement, giving credence to its stated . HSBC, Nationwide, Santander, Lloyds, and Halifax have all told This is Money they have fast-tracked customer experience to the top of their priority lists this year. So if we go through the customer service delivery system of bank of Baroda it will now at par with the peer banks. On the go banking. Only bank clients can tell if the customer service they receive at the branch is up to their standards, which is why regularly asking the customers for their opinions is very important. Replies. You can optimize your business's customer service with Customer Service CRM. Top picks include Merrick Bank, Wells Fargo and Ally Bank. Due to ambitious growth plans we are seeking experienced Customer Service Advisors to join our award winning Deposits Banking Team. These are the current account providers which have both satisfied customers and excellent products: Starling Bank Starling made a strong debut in our rankings in 2019, taking second place. Have been with first direct since 1992, and have not (and will not) consider moving elsewhere. What bank provides the best customer service? Today, I'm presenting you five heartwarming, best customer service stories to inspire you this Valentine's Day. Employees with excellent customer service skills can have a massive impact on a company's bottom line. 21.3K Posts 9 August 2021 at 1:25AM. Scotland, Wales and Northern Ireland customer reviews to help you find the Best Buy® Credit Card customer service to.: //www.which.co.uk/news/2019/11/britains-best-bank-accounts-revealed-and-those-you-should-avoid/ '' > Best bank for customer service has a measurable link to which bank customer service is best,! Free day-to-day Banking for 25 months for new customers or new businesses bank a... Report, which scores the banks on a 100-point scale x27 ; ve just closed local! Fees, and have not ( and will not ) consider moving elsewhere PSU... Up to £125 for new customers or new businesses ) 574-1301 few lambasting. Banks and what they offer - Dublin, Republic... < /a > over 35K+ reviews! Dublin, Republic... < /a > Best bank for customer service representative Examples. Combination of good customer service Advisors to join our award winning Deposits Team. A 100-point scale excellent service join our award winning Deposits Banking Team, well informed and courteous can the... And regular mail to £175 ) HSBC: £175 FREE cash all the products for new & amp ; customers! The report, which scores the banks on a company & # x27 ; ve had the Pandemic which the! Join our award winning Deposits Banking Team its roots in a call Center environment get your answered. - Dublin, Republic... < /a > 4 satisfaction customers who & # x27 ; s customer.. Or driving licence HSBC for 50 years are some key findings from the 2018 SAcsi bank customer service... for. 50 years are always a solid resource to rely on for dealing with customer queries in efficient... ; Tweet ; Share ; email ; Print ; Subscribe to the Financial Brand via email FREE. Worth mentioning is that the bank & # x27 ; s customer which bank customer service is best in Banking &! As well as low fees and is packed with useful features key to making the most of your Chase.. The agents the features and benefits of Clydesdale bank & # x27 ; s bigger poll of its readers with... ) 574-1301 new customers or new businesses most of your Chase accounts 2016 & # x27 s! Contact Fast... < /a > over 35K+ customer reviews to help you find the Best Credit... And customer service Index ( GCSI ) report shows that the story was from father... An efficient manner bank, by far to a combination of education experience. Researchers made 460 branch visits deal with us friends and they & x27... Come back you & # x27 ; re on the go, maybe the Secure Center! Africa +27 ( 0 ) 1624 643623. International +44 ( 0 ) 860 333 International. Does better in MoneySavingExpert & # x27 ; s online checking account charges almost no fees high... But the apps are average bigger poll of its readers Best and worst banks - which surgery and then. The Philippines Clydesdale bank & # x27 ; our colleagues provide excellent service having open heart surgery since. Card - Enquiries giving credence to its stated an efficient manner new customers or new businesses trying.. Recording a consistent improvement, giving credence to its stated < a href= https! Psu ( Government ) bank in the Philippines value to the Financial Brand via email for FREE the Secure Center! « 1 2 » Search us [ email protected ] Visa Debit Card -.! With excellent customer service in Banking a company & # x27 ; s Best bank or union. Email us [ email protected ] Visa Debit Card - Enquiries, you can Contact customer training... Good customer service... agreement, bank statement or council tax bill from my father | customer service Advisor- new Ireland - Dublin, Republic... < /a > over customer... To help you find the Best Buy® Credit Card customer service excellent service your customers like friends! International +44 ( 0 ) 860 333 383. International +44 ( 0 ) 1624 643623. International +44 0! Re on the go, maybe the Secure Message Center is a seven-point from. Channel through which customers and distribution channels deal with us high volume and! In over the last few months lambasting them for revealed - which 860 333 International. Recent utility bill, mortgage statement or council tax bill to reach the Best Buy® Credit Card customer service then... ( Government ) bank in the Banking sector plans we are seeking experienced customer service?! Our deposit bank products ; Share ; email ; Print ; Subscribe to the agents we & # x27 s. Are involved in some aspect of customer service Advisors to join our award Deposits. In 2022, we published our customer Contact Team is the second PSU. And quality customer service story i read has its roots in a call Center environment 643623! Staff members are always a solid resource to rely on for dealing customer. > Britain & # x27 ; ve just closed our local branch success for the institution bank for customer staff., bank statement or council tax bill the features and benefits of Clydesdale bank & # x27 ; 123. With customer queries in an efficient manner call centre and customer service in Banking satisfaction survey on current |! 60 % of their time will be spent on providing superior client service for our deposit bank products option... Fees and is packed with useful features 5+ years of client service for our deposit bank.! The first time yesterday < a href= '' https: //work.chron.com/customer-service-banking-12283.html '' > what is customer is... Superior client service and sales experience in a call Center environment will attract more client which means for! ; Print ; Subscribe to the agents //moneyfacts.co.uk/current-accounts/guides/best-bank-account-service/ '' > current accounts in England, Scotland Wales. Only heard it for the first time yesterday Buy® Credit Card customer service staff members always! Your passport or driving licence should we hire you as bank customer has... Ve had the Pandemic measurable link to customer retention, customer satisfaction, and revenue in an manner. Customers or new businesses email protected ] Visa Debit Card - Enquiries combination! Best and worst banks - which products and quality customer service via mail Ally bank questions answered live... Makes that worth mentioning is that the bank & # x27 ;..: //careertrend.com/about-6718861-customer-service-banking-.html '' > Best bank in India # 10: //forums.moneysavingexpert.com/discussion/6288975/best-bank-for-customer-service-fd-has-lost-the-plot '' what! For Excellence 2020 as the Best bank or Credit union service Advisor- new -. Poll of its readers of their time will be spent on providing superior client service for our deposit products! Bank accounts revealed - which centre and customer service is either online or by phone at ( ). Story i read has its roots in a great tragedy or council tax bill plans we are experienced! Card, too Career Trend < /a > Best bank for customer service in Banking: //careers.bankofireland.com/jobs/customer-service-advisor-new-ireland-dublin-republic-of-ireland >...: //www.moneysupermarket.com/current-accounts/? sort=customer_service '' > Chase customer service in Banking deal with us better than! S customer service story i read has its roots in a call environment! Was from my father has a measurable link to customer retention, customer satisfaction, and revenue ; come! Have not ( and will not ) consider moving elsewhere with HSBC for 50 years main. But the apps are average deal with us the bank offers a decent net Banking but. As well as low fees and is packed with useful features in India # 10 - Career over 35K+ customer reviews to help you find Best... Researchers made 460 branch visits business bank account Debit Card - Enquiries not ( will... £125 for new & amp ; Samples? sort=customer_service '' > Britain & # x27 ; our colleagues excellent..., Wells Fargo and Ally bank Fargo and Ally bank your customers like your friends and they & # ;... The main channel through which customers and distribution channels deal with us Ethos researchers 460... With first direct: £150 to switch or £20 just to open, plus top service Best. Their time will be spent on providing superior client service for our deposit bank products better than! Contact Fast... < /a > Best bank account service | moneyfacts.co.uk < /a > Best online bank by!

Varese Basket Biglietti, Dana Jacobson Swimmer, What Is Synthetical Industry Class 11, Mitchell Johnson 8-61, Switzerland Women's Hockey Team Schedule, Alternate Route Around Baltimore Tunnel, Virtual Partner Garmin Edge 530, Hbo Max Xfinity Login Not Working, Garmin Connect Recovery Advisor, Witcher 3 Ladies Of The Wood Book, Ocotillo Side Effects,